Frequently Asked Questions
General
MNP Process Questions
Technical & Regulatory
What is an MNP Management System?
A Mobile Number Portability (MNP) Management System, also known as a Number Portability Clearinghouse, is a centralized platform that facilitates the secure and seamless transfer of mobile numbers between telecom operators.
Why is a centralized clearinghouse important?
A Mobile Number Portability (MNP) Management System, also known as a Number Portability Clearinghouse, is a centralized platform that facilitates the secure and seamless transfer of mobile numbers between telecom operators.
Who manages the clearinghouse?
A Mobile Number Portability (MNP) Management System, also known as a Number Portability Clearinghouse, is a centralized platform that facilitates the secure and seamless transfer of mobile numbers between telecom operators.
What are the key features of the MNP Management System?
A Mobile Number Portability (MNP) Management System, also known as a Number Portability Clearinghouse, is a centralized platform that facilitates the secure and seamless transfer of mobile numbers between telecom operators.
Is the system secure?
A Mobile Number Portability (MNP) Management System, also known as a Number Portability Clearinghouse, is a centralized platform that facilitates the secure and seamless transfer of mobile numbers between telecom operators.
What is the Mobile Number Portability process?
It allows a customer to retain their existing mobile number while switching from one telecom operator to another. The MNP system facilitates this by validating, routing, and managing the request in real-time.
How does a customer request to port their number?
The customer submits a port request (usually via SMS or at a service center/POS). The recipient operator then forwards the request to the clearinghouse, which validates and coordinates the port.
How long does the porting process take?
Timeframes vary by region but usually range from a few hours to 2 business days.
What are the eligibility requirements for porting?
- The number must be active
- No outstanding dues for postpaid accounts
- Number not recently ported or activated
Why might a port request be rejected?
Common reasons include incorrect information, existing contractual obligations, unpaid bills, or a port request submitted too soon after a previous one.
Can a customer cancel a port request?
Yes. Customers can typically cancel their request within a certain timeframe before the port is processed.
How are customers notified during the process?
They receive SMS or email alerts about request status—such as confirmation, rejection, or successful port completion.
What happens if a port request fails?
The system automatically reverts the number to the current operator and notifies all involved parties, ensuring uninterrupted service.
Can a number be ported multiple times?
Yes, subject to regulatory cooldown periods and eligibility checks.
Can this system integrate with our current OSS/BSS?
Absolutely. The system offers robust REST and/or SOAP APIs for integration with operator backends, CRM systems, and other workflows.
Does the system support fixed-line number portability?
Yes, the system can support both mobile and fixed-line number portability if enabled by the regulator.
How does the system support regulatory compliance?
It generates automated, real-time reports and logs for audit purposes, meeting national telecom authority requirements.
How does the system ensure cost-effectiveness?
By automating most validation and routing steps, reducing manual errors, and centralizing operations across all operators.